Ethics – Do They Really Matter in Today’s Business World?

Nov 10
Posted by sugigs Filed in Personal

There is a pervasive belief, in the world today, to get ahead in politics and business a person can’t have principles. Some people have high moral fiber in their home life. They might even be pillars in the church. Yet, when it comes to business, they are unrecognizable as the same people. I have had managers tell me, ethics don’t add to the bottom line. I have even been told to stop being childish, everyone compromises their ethics, sometime.

There are many opportunities in business today where we will be in a position to make a choice. In business, and in life, there are many forks in the road. It may appear to be the faster road to success, to take the road to doing something, we know in our hearts, is not right.

I believe that particular road is built on sand. It may feel solid at first, but as trials and tribulations happen the road quickly begins to disintegrate and success is lost. In leadership, it is even more important to have principles. When we teach and lead people, they will do as we do, not as we say. We would quickly become a leader of unprincipled people who will do anything unethical to succeed. This behavior, eventually, opens up the business to legal and regulator issues. Most of all, to the disappointment and distrust of the customers. This is very evident in the business of politics, today. Who can we trust and believe in?

In business, a reputation is everything. Not only will customers, eventually, mistrust and avoid an unethical company, but people talk. Word of mouth is a powerful thing. It can make, or break a company. It is said that when someone is happy with a product or service they will, on average, tell five other people. If they are unhappy with how they have been treated, they will tell eleven to sixteen people. Those eleven to sixteen people will, not only not do business with that company or person, they will tell others. It doesn’t take long to ruin a reputation. Soon the business is gone.

We have to strive to be right, in our ethics, as well as our customer service, 100% of the time. When you are a leader of people, those people are putting it on the line for your company and you every single day. They are assuming, you know what is right and in their best interest. We have to know from the very beginning what is right and wrong. Our lives depend on it.

Your Business Has Nothing to do With Your Company

Nov 9
Posted by sugigs Filed in business

It is true that McDonald’s doesn’t make its profits off of their hamburgers that they advertise alone. It is also true that Las Vegas doesn’t make all of its money off of gambling alone either. You might wonder what world I am living in now but that is why I am writing this article to explain to you that truth abut this concept and how people will be attracted to your business.

Going back to the McDonald’s example we know that they advertise that they are in the hamburger business. That is true but all of their profits do not come from the hamburgers because that is only part of their business.

The hamburgers are only the icon that they use as their foundation on running a business in order to operate and attract customers. McDonald’s makes the majority of their profits from the whole experience that they offer to customers once they walk through the door.

Once the customers come inside their facility or through the drive thru most of the time they come for the whole atmosphere and experience that McDonald’s offers. They come for the quick service, cheap prices, fries, colas, desserts, salads, coffee, chicken, breakfast and not for just the hamburgers themselves.

The company really bases themselves on their individual experiences that they offer to their customers or partners. The hamburgers that McDonald’s advertises are just the core foundation for the type of business that they operate but the company is based on the whole product that they offer to customers.

The same concept applies to National Coney Island. People go there because they are hungry but many people choose to go there over other places for the whole atmosphere. A lot of people go there for a way to eat after a night of partying, a good variety of different types of food and the loud and roughly atmosphere to top off a night of fun. Coney Island offers more than just food and a way to feed your stomach.

Las Vegas is another example of a business that consists of more than just what it is advertised for which is gambling. People go to Las Vegas for more than just the gambling. They go for the entertainment, the lights, the hot weather, the resorts, the shopping, the nightlife and the memories. The so called company called Las Vegas is in the gambling business but the truth is that the city is more than just gambling. It is the whole excite and atmosphere and gambling is only one of the main attractions to get people to go there.

The same should hold true about your own business. It is important to build a package or a big atmosphere that people will feel good and excited about. This is what will attract people to you. Let them know that more that this is not just a way to make a little bit of extra cash, that it is only the starting point that pulls people through the door. Let them know about the whole atmosphere of how your home based MLM business can teach them valuable life skills and meet new friends and surround themselves in a positive environment.

Remember that you are selling a package more than just a business and remember that one of the most important things is that you have to sell yourself with your positive attitude and character that will make people like to be around you and make them trust you as a business partner.

Cool, Calm, and Collected? You’ve Got to Be Kidding!

Oct 26
Posted by sugigs Filed in Personal

When was the last time you tried to stay cool, calm, and collected regarding an upsetting situation? Was it last night when someone cut in front of you at the theater, this morning when you couldn’t find your car keys, or even a few minutes ago when someone took your parking spot? Yes, that recent.

We are surrounded by many clichés that sound as if they apply only to rehearsed scripts, but what about real life situations? Well, seriously, some of these clichés may appear to fall in the category of ‘easier said than done,’ but are they do-able?

Let’s find out. Following are some hilariously funny things you can do next time you get upset and you just know you’ll get in trouble if you lose your temper. Are you ready, here we go?

Breath! Remember to breathe so you can get the much-needed oxygen to your brain and don’t do something you’ll regret. For some inexplicable reason you seem to forget how to breathe when you’re in an emotional state of upheaval, in this example, angry. Your body will do things you don’t even realize it is doing. Have you ever looked at someone who is about to throw an angry fit? I mean seconds before the mouth opens, really angry and not saying a word, there is no breath exchange in their lungs. Do they know it? Probably not, because their body is simply reacting to the emotional state of being angry.
Blink! Remember to blink, or at least make an attempt to blink. Not blinking is another interesting and inexplicable body reaction to anger. Notice how some people will give you that icy glare before the mouth opens to shout out those ‘not very nice words’. Give it a try, blink as soon as the thought to blink crosses your mind. Blinking will alter your thinking pattern and things will look different, different in a positive way.
Smile! Remember to smile, Ha-Ha, what a task! This specific facial distortion, called a smile, goes against those irritating and irrational feelings you may be experiencing just before having your angry outburst. But, this smile will give you the most results, rephrased, will give you the best results. Have you ever tried to smile when you’re angry? Try it, it will cause you to laugh. It’s a very difficult task but it is do-able. Your emotions will change in a heartbeat. You’ll even get the giggles, you silly person you!
Okay, here’s the drill in a nutshell for the next time someone cuts in front of you, you can’t find your car keys, or even if someone takes your parking spot.

Why Call Center Reporting

Oct 20
Posted by sugigs Filed in Personal, Tips

Call center reporting is one aspect of the job that team leaders and supervisors are always very particular about. Reporting keeps call center services on track and plugs the leak of resources into unproductive sectors. Call center reports need to be prepared in the correct format, highlighting the main parameters and also including the little details that will require fine-tuning when the macro factors fall into place. Call centers have to realize that the purpose of reports is not to find fault with the work that is being done.

Agents are not being scrutinized because they need to improve their performance. There is no ulterior motive and if there is some feedback that needs to be given, it should be done in the right spirit. When telemarketing agents are censured on half-baked data, it hits the motivation down to an abysmal low. Team leaders and managers have to be careful about how they analyze and follow-up on reports.

Let’s us take a look at the main purposes of a call center report. Firstly, with reports you can find out how much training is needed for the BPO agents and in what areas. Often call centers cut down on their training budget because they have to include the resources in the overall budget. The perception is that hours spent in the training room should be kept to the bare minimum so that the agents are able to hit the floor soon.

When they start taking or making telemarketing calls, they are contributing to the revenue. Otherwise they are liabilities on the expenditure ledger. The right call center services cannot happen if you are cutting down on training. It leaves some not-so-equipped agents on the floor, where they learn by trial and error method. That is not just a waste of time, but also of resources and is highly dangerous for brand value.

Reports help to check that. Reports also help you identify the weak areas in telemarketing services. Check for time spans that callers have to hold on at the answering service desk. Is it above the limit? Then it’s time for you to hire more BPO agents to take calls. It could be that they call volume is high. It is good news for your business to have more calls. But if you are not tapping them appreciably and fruitfully, you are allowing your advantage to slide away. Get more agents on board and optimize those calls. If you find that the calls are being passed around too much, you have to streamline your phone answering desk.

You have to get more agents who can answer the questions that callers ask most often. It comes through training or installing a way in which callers can get specialized agents on the phone according to their need. An interactive voice response system (IVR) system here would make it possible. Callers can key in the option of the call center services that they need and their calls can be directly accordingly. If you are vigilant about your reports, you can tie up these loose ends fast.

PC- The Economic Indicator

Oct 19
Posted by sugigs Filed in Personal

The Information Technology industry is unlike any other. No matter the product or service a company provides, the infrastructure of any successful 21st Century business is dependent upon IT support. It is impossible to do the most basic business functions in its absence.

For this reason we can look at the purchase patterns of products to determine the welfare of the economy. Relatively few computers were purchased in late 2008 and 2009; consistent with the bear market, but here is the good news. The Interactive Data Corp (IDC) reports an upswing of computer purchases starting in the fourth quarter of 2009 which continued strong through the first quarter of 2010. Because quarter four spend is largely driven by consumers, a season decline into quarter one is expected; but was not the case this year. Some experts believe this is yet another sign that we are headed towards economic recovery.

Small businesses (defined as companies with less than 500 employees) account for a significant percentage of computer purchases making this is an important group to monitor. In 2008, there were 29.6 million businesses in the United States, according to Office of Advocacy estimates. Small business represents 99.7% of all employer firms. They pay 44% of the total US private payroll and employ over half of all private sector employees (U.S. Small Business Association numbers from 2009).

Small businesses are likely to purchase Windows 7 and upgrade equipment/software before their larger firm counterparts. Commercial customers who include both small businesses and large enterprises are ready to spend on new computers for employees after several quarters of dormancy.

Looking at the broader spectrum, to include more than just traditional desktop and laptop computers, sales are also trending upwards. Early sales of the Apple iPad (devices starting at $500) were in excess of 500,000 touch screen tablets. Smart phone manufacturers, particularly Apple and RIM, enjoyed an increase in sales at the end of 2009.

79.9 million PCs shipped during the first quarter of 2010. These are the top vendors worldwide with the percent of market share reported by IDC.

1. 1. Hewlett-Packard – 19.7%
2. 2. Acer – 13.6%
3. 3. Dell – 13.3%
4. 4. Lenovo – 8.8%
5. 5. Toshiba – 5.8%

In the U.S. alone 17.5 million PCs were shipped in the first quarter. These are the top domestic vendors with the percent of market share reported by IDC.

1. 1. Hewlett-Packard – 25.4%
2. 2. Dell – 24.1%
3. 3. Acer – 13.1%
4. 4. Toshiba – 8.6%
5. 5. Apple – 6.4%

Purchasing, upgrading and maintaining equipment is an ongoing task that will ultimately contribute, positively or negatively, to the bottom line of any business.

The best products and the optimum times to buy are different for each company. Recent IT purchasing trends suggest a comeback for both the economy and the computer and IT industry as a whole, but each small business has its own cycle and stages and purchasing decisions are made from these factors. It is best to find the right mix of IT products that will work for your business.

Sell Structured Settlement Payment – What You Need To Know

Oct 13
Posted by sugigs Filed in Personal

There are times when a claimant of a structured settlement is in an emergency need for a huge lump sum of money. Fortunately, for those who have dismissed their lawsuits in lieu of a settlement. For those who do not know yet what a structured settlement is, a settlement is a payment periodically done by a respondent on a legal complaint to compensate for the damages done against a complainant who have filed a lawsuit. These damages could be in the form of moral damage, damage on property, physical damage, and the like. Going back to the original topic, a payee can sell structured settlement payment if he is in dire need of a huge sum of money.

To sell structured settlement payment may look promising, you should keep in mind that its buyers will never ever be willing to pay a lump sum equivalent to the original amount of the settlement. For the sake of profit, all buyers will always buy a settlement at a price lower than its original amount. In fact, they will buy it on the possible price to maximize their profit, so be sure to be on the lookout you are planning to sell your own settlement.

Do not be so desperate as to sell structured settlement payment as soon as someone has offered you to buy it for a seemingly huge lump sum of money. Buyers will always profit on your despair. There are several ways on how you can get the most money out of your own settlement. One way is by searching for as much buyers as possible and then comparing their offers to know which one is the best among all those offers. Another way is by advertising your settlement in auction market. By doing this, you save yourself the trouble of looking for buyers, because the buyers themselves will be the one to initiate the bidding once they find your settlement appealing. Yet, the disadvantage of this is that there is likelihood that your advertisement will not be so noticeable, therefore, making your number of potential buyers few, and thus making your auction a weak competition in the settlement market.

Although, the idea of obtaining quick money seems appealing at first, it is essential to keep in your mind that you should only sell structured settlement payment for emergency purposes like immediate medical expense, or payment of the fee for college education, otherwise, you should think again because either desperation or greed is your reason for selling a structured payment.

Finding the Best Deal Remortgage Options

Oct 7
Posted by sugigs Filed in Finance

There are many reasons one may wish to remortgage their home. If your current interest rate is well above those currently being offered, it will almost certainly benefit you to switch to a new mortgage with a more competitive rate. If you have built considerable equity in your home and now wish to transfer it into cash to remodel the home, or for some other reason, a remortgage would certainly be appropriate. Also, if your home contains equity but you yourself are in debt, a remortgage may be the only option for balancing the books.

Regardless of the reason, remortgaging involves a staggering number of variables and many different plans are available. If your current mortgage is soon to expire, your current lending institution will probably get in contact with you to explain your remortgage options. If you are opting to remortgage before the end of your current contract, you will largely be on your own to figure out the difference between the many products available. Terms like fixed rates, capped rates, cashbacks, and Base Rate trackers will all need to become part of your financial vocabulary.

Deciding which remortgage option is the best deal for your particular circumstance often requires professional assistance. This is where a mortgage broker can come in quite handy. Mortgage brokers, as the name implies, are specialists in the remortgage process and are highly educated in all the various products and plans on the market. In addition to a high level of knowledge, mortgage brokers also often have access to more exotic mortgage products that are not made available directly to the borrowing public.

Debit card loans- Reliable option at the time of emergency

Oct 5
Posted by sugigs Filed in Personal

Getting a loan from external source is much easier for you, if you own a debit card. This is possible with the help of debit card loans. These loans help you to avail money easily. You can use the money to meet your urgent needs without any delay. These loans are available to you against your debit card. That means you just have to place your debit card against loan amount and you will get the money in your account within hours.

Debit card loans assist you to avail an amount in the range of £100 to £1500. These loans are issued for a short span of time that ranges from two to four weeks. You can raise an amount within this range as per your requirements. But you have to place your debit card as security against that amount. You can use the amount for any purpose like paying off the old debt, paying medical bills, electricity bills, credit card bills, sudden car repairs, educational fees, etc.

The procedure for applying for these loans is very simple and easy. You just have to complete an online application form with personal information like name, address, current income, bank account details etc. The lender will verify the details and approve the loan instantly. The money will be credited to your bank account on the same day after approval.

The rate of interest charged on these loans is bit higher. But a borrower with the help of careful online research and comparison of various loan quotes of different lenders can avail the loan amount at affordable rates.

The borrowers can apply for the loans even if they have bad credit history of late payments, arrears, or defaults. The procedure is also same for them. This is because lenders do not go for checking the credit history the borrowers. So anyone can swift the cash easily at the time emergencies through these loans

Term Insurance – An Introduction to Low Cost Term Life Insurance

Oct 4
Posted by sugigs Filed in Personal

Having a life insurance policy in place is the best way to protect the life of your loved ones. There are a number of options available. Most of these are just a click away.

- Term Insurance
Low cost term life insurance is by far the most affordable insurance on the market and setting it up is also very easy. The concept behind this cheap insurance is that you pay a predetermined amount of money in monthly, semi-annual or annual packages and you receive coverage in return for a given period of time. In case of an uneventful death of the insured in this period, the dependents get the predetermined amount in full. In case the policy expires naturally, then you don’t get paid anything.

- Term Insurance
Making wise financial decisions is the key to secure your family from any unprecedented happenings in life. A low cost term life policy is one of the best ways to provide this financial security to your family. If your job is at risk or if your household’s economic situation is rather difficult, a low cost term life insurance provide an affordable option to provide a secure future to your partner and children.

It is easier to find a low cost insurance provider than you might have guessed. All you need to do is just pick up the phone book or call your state department for the list of agents in your area. Most of these low cost term life insurance agents find their new customers through referrals. Since recently, one of the best and easiest ways is to use the online quote comparison services provided by the insurance companies.

10 things would-be landlords must consider

Oct 4
Posted by sugigs Filed in Finance

Thinking of becoming a landlord? Making it work is notoriously stressful, scary, and not to mention a financial worry. But if you go about it in the right way, by doing your homework and carefully planning what needs doing, then you too can become a successful landlord.

To help you on your way, this article covers the 10 things any landlord must consider before setting out:

1. The property type – Ensuring you buy the right type of property for the type of tenant you have in mind is important. For instance, a property best suited for students should be close to the university campus, whereas a professional tenant may require easy access to local amenities and public transport. Your local letting agent is a good place to start, because here you can keep up to date with what’s happening in the buy-to-let rental market.

2. The mortgage – Researching the mortgage market is essential, especially if you are looking for a specific type of mortgage, like a buy-to-let one. It is advisable to contact your local mortgage broker who will be able to find and help you arrange the best deals on the market.

3. The location – You may have a great location in mind for your property venture, but is there a demand for rental properties? Do your homework first, and find out if it is worth letting a property in the area.

4. The tenants – Decide the type of tenant you want to let your property to, and then find out if they are present in the location you have chosen for your buy-to-let property. You should also get references from potential tenants before you sign any contract.

5. Landlord Insurance – Arrange a specialist Landlord Insurancepolicy to protect your investment, and ensure it provides the right level of cover to meet your requirements. For instance, buildings, landlord’s contents and loss of rental income should all be included. For the best deal, it is wise to compare the market, and this can easily be done online.

6. The property contents – It is important to think about the needs of your tenants, and doing so beforehand will save you hassle once they have already moved in. For instance, students will need desks, and shelves, whereas a young family may need a cot.

7. The property decoration – Never compromise on quality in order to save a few pounds, because in the long run it pays to have durable fixtures and fittings. It is also wise to use neutral colors because these are most likely to attract all types of tenants.

8. Managing your property – If you do not have the time to look after your property and tenants, then you should consider using a letting agent, who will be able to do so for you. A letting agent will be able to manage most aspects of your property, and will do as much or as little as you want.

9. Understand the legalities – Becoming a landlord has responsibilities, and some of them are legal requirements. For instance, ensuring your property has the correct fire safety, and is gas safe. Finding out what your legal obligations are is a must, so contact a reliable legal representative for advice.

10. Be in it for the long-term – Becoming a landlord should never be viewed as a short-term venture, because making it a success involves finding the right property and tenants for the long term. Do remember to stick to your budget, even though you may be itching to quickly expand your buy-to-let empire. The last thing you want is to be financially burdened.